Responsible Gaming
at okbazi
okbazi is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control — always.
Section 1
Our Commitment to Safe Play
At okbazi, responsible gaming is not a checkbox — it is a core principle woven into every aspect of how we operate. We believe that online casino games, cricket betting, slots, and live casino entertainment should be enjoyed as a leisure activity, not as a way to generate income or escape personal difficulties. Our platform has been designed from the ground up with player welfare at its heart, and we continuously invest in the tools, processes, and staff training required to uphold the highest standards of player protection for our community across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.
The okbazi responsible gaming framework covers four key pillars: prevention (ensuring underage individuals cannot access the platform), awareness (giving players clear information about the risks of gambling), intervention (providing tools that let players set firm limits on their activity), and support (connecting players who need help with qualified counselling and crisis resources). We take a proactive approach — we do not wait for a player to reach a crisis point before offering assistance. Our systems are designed to detect patterns associated with problem gambling and to prompt players with helpful information before a situation escalates.
Strict age verification at account registration ensures that no player under the age of 18 can access real-money games or sports betting on the okbazi platform.
Clear, honest information about gambling odds, house edge, and the risks of problem gambling is available at all times — not buried in small print but presented prominently.
Deposit limits, loss limits, session time limits, cooling-off periods, and full self-exclusion are all available directly within your okbazi account settings without delay.
Our support team is trained in responsible gaming protocols. We partner with external counselling resources to ensure every player who needs help can access it quickly.
Section 2
Age Restriction & Underage Gambling
okbazi operates a strict 18+ only policy. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or participate in any real-money game on the okbazi platform. This policy is non-negotiable and applies to all players regardless of location within Bangladesh. When you register, you confirm that you are 18 years of age or older. okbazi reserves the right to request identity verification documents — including a National Identity Card (NID), passport, or other government-issued photo identification — at any point to confirm a player's age.
If age verification cannot be completed satisfactorily, okbazi will suspend the account and withhold any funds pending resolution. Any account found to belong to a person under the age of 18 will be closed immediately, all winnings will be voided, and any deposits will be returned through the original payment method. We take underage gambling extremely seriously and will report confirmed cases to the relevant authorities.
Parents and guardians in Bangladesh can also use freely available parental control software to restrict access to online gambling websites. Many Android devices used across Dhaka and Chittagong support built-in Digital Wellbeing tools that allow adults to restrict app usage and website access for younger family members sharing the same device.
Section 3
Recognising Problem Gambling
Problem gambling develops gradually. Many players do not realise they have developed an unhealthy relationship with gambling until the consequences — financial, emotional, or social — have already become significant. Recognising the early warning signs is the most important first step. okbazi encourages all players to conduct an honest self-assessment on a regular basis. The questions below are based on widely used responsible gaming screening tools. If you answer "yes" to several of them, we strongly encourage you to use our responsible gaming tools or to contact our support team.
Do you gamble with money that was set aside for essential expenses such as rent, food, transport, or bills?
Do you find yourself gambling for longer periods than you originally intended, or returning to gamble again immediately after a session ends?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling? Do you find it difficult to walk away?
Have you tried to win back money you have lost by gambling more — sometimes called "chasing losses"?
Have you borrowed money from family or friends in Bangladesh to fund gambling, or have you sold personal possessions to finance your play?
Do you hide the extent of your gambling activity from people close to you, or lie about the time or money you spend on gambling?
Has gambling negatively affected your work performance, academic study, family relationships, or social life?
Do you feel that gambling is the primary way you cope with stress, depression, loneliness, or other difficult emotions?
Section 4
Deposit Limits & Spend Controls
One of the most effective tools for responsible gaming is a pre-committed deposit limit. okbazi allows all players to set a maximum deposit limit on their account — a firm cap on the total amount of Bangladeshi Taka (BDT) they can deposit within a defined time window. Setting a deposit limit is a proactive step that removes the temptation to spend beyond your means during a session when emotions may be running high.
Set a maximum BDT deposit amount that applies across any rolling 24-hour period. Ideal for players who prefer to manage their play on a day-by-day basis.
A weekly cap provides a broader budget window, giving you the flexibility to play on multiple days while still maintaining firm overall control of your spend.
A monthly deposit limit is suitable for players who plan their entertainment budget in advance and want assurance that they cannot exceed their planned spend.
In addition to deposit limits, a loss limit automatically pauses your account once your net losses across a defined period reach the threshold you have set.
Deposit limits take effect immediately when set. If you request an increase to an existing limit, a mandatory cooling-off period applies before the higher limit becomes active — this gives you time to reconsider. If you request a decrease to an existing limit, the lower limit is applied immediately with no delay. To set or modify your deposit limits, log in to your okbazi account and navigate to the Responsible Gaming section of your account settings, or contact our support team at [email protected].
Section 5
Time-Out & Cooling-Off Features
Sometimes a player needs a short break without committing to a full self-exclusion. okbazi's time-out feature lets you temporarily close your account for a defined period — from 24 hours up to 6 weeks — during which you will not be able to log in, deposit, or place bets. Time-outs are quick to activate and take effect immediately. The feature is available to any player at any time, for any reason, with no questions asked.
In addition to player-initiated time-outs, okbazi may apply an automatic session reminder after a player has been logged in continuously for a period of 60 minutes. This reminder displays the total time elapsed in the current session and the total amount wagered, giving you a clear and factual snapshot of your activity. You may dismiss the reminder and continue playing, or use it as a prompt to take a break.
Section 6
Self-Exclusion Programme
Self-exclusion is the strongest account restriction available on the okbazi platform. When you self-exclude, your account is fully closed for a minimum period of 6 months. During the exclusion period, you will be unable to log in, deposit funds, place bets, or access any real-money features of the platform. Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, or Upay) during the closure process. Self-exclusion is the right tool if you feel that gambling is seriously affecting your financial situation, mental health, or personal relationships and you need a firm, enforceable break.
Self-exclusion options at okbazi include a 6-month exclusion, a 1-year exclusion, a 3-year exclusion, and a permanent exclusion. The minimum period is 6 months and cannot be shortened once activated. A permanent exclusion is irreversible — the account is closed and cannot be reopened under any circumstances. For all other exclusion periods, a request to reopen the account can only be submitted after the exclusion period has ended, and is subject to a mandatory 24-hour reflection period before access is restored.
A six-month break is the minimum self-exclusion period. Suitable for players who need a meaningful period away from the platform to regain perspective and stability.
A one-year exclusion provides a more extended recovery period. During this time, okbazi will not send any marketing or promotional communications to your registered contact details.
For players who have experienced a serious problem with gambling, a three-year exclusion provides long-term protection while retaining the option to return after full recovery.
A permanent, irrevocable exclusion closes the account forever. This option is available to any player who decides they do not wish to return to online gambling under any circumstances.
To activate self-exclusion, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Your request will be processed within 24 hours and you will receive written confirmation of the exclusion start date and end date (if applicable). We will also ask whether you wish to be removed from all marketing communications permanently — we recommend selecting "yes" even if you intend to return after the exclusion period.
Section 7
Support Resources & Helplines
If you or someone you know is struggling with gambling-related harm, please do not wait to seek help. Problem gambling is a recognised condition and professional support is available. okbazi encourages players across Bangladesh to reach out to our support team as a first point of contact — our trained agents can listen without judgment, help you activate account restrictions, and direct you to appropriate external resources.
Our okbazi responsible gaming support team is available 24 hours a day, 7 days a week. Reach us by email and we will respond within 2 hours for all responsible gaming related requests, including urgent self-exclusion activation.
[email protected] — Subject: "Responsible Gaming Help"
In addition to okbazi's internal support, we encourage players to be aware of the following types of external resources that can provide confidential, professional guidance:
Mental health counsellors and behavioural therapists in Bangladesh can provide confidential one-on-one support for gambling-related anxiety, depression, and compulsive behaviour patterns.
Peer support groups for problem gambling exist in major Bangladeshi cities including Dhaka and Chittagong. Sharing experiences with others in recovery can be a powerful part of the healing process.
Problem gambling affects families, not just individuals. Dedicated support is available for family members and loved ones of those experiencing gambling difficulties, helping everyone involved find a path forward.
Section 8
Tips for Staying in Control
Responsible gaming starts with a mindset — treating online casino games and sports betting as entertainment with a defined budget, rather than as a financial strategy or an emotional crutch. The following practical tips are designed to help players across Bangladesh enjoy okbazi in a healthy and sustainable way, whether you are placing a cricket bet on a BPL match or spinning the reels on your favourite slot title.
Decide how much you are comfortable spending before you open the app. Treat this as your entertainment budget — once it is spent, the session ends. Never chase losses beyond your pre-set amount.
Use your phone's screen-time tracker or set a manual alarm to keep your session duration in check. Fatigue and long play sessions are strongly associated with poor decision-making and overspending.
Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgment and increase the likelihood of making bets you would not normally make.
All casino games and sports betting carry inherent risk. Winning sessions are enjoyable — but losses are equally normal. Never increase your bets dramatically after a win or a loss to try to "balance" your results.
Step away from the screen at regular intervals. A short break — even just five minutes to make a cup of tea — helps you reset, review your session, and make a calm, conscious decision about whether to continue.
Deposit limits, time-outs, and self-exclusion are there to help you — not as a last resort, but as everyday tools. Setting a deposit limit when you first open your account is a simple, powerful habit.
Remember: the outcome of any casino game or sports bet is determined by chance and statistical probability. No betting system, strategy guide, or pattern of previous results can guarantee a win. okbazi's games use certified random number generator (RNG) technology, and live casino games are run by professional dealers under fair-play protocols. The house edge is a mathematical constant — it exists in every game and over the long run it will always apply. The only reliable way to avoid losing more than you can afford is to set a limit before you play and to stick to it.
Play Smart. Play Safe with okbazi.
When you are ready to play, okbazi offers cricket betting, live casino tables, exciting slots, and more — all in a secure environment designed with your wellbeing in mind. Set your limits, play within your budget, and enjoy the experience.